Contact Us

At James Avery Artisan Jewelry, we’re here to help you with every question, concern, or request—whether you’re curious about a charm design, need help tracking an order, or want to share feedback. We value your connection to our brand, and we’ll work to respond to you promptly and thoughtfully.

General Inquiries & Support

For questions about our jewelry collection, brand story, shipping policies, or returns, reach out to our customer service team:

• Email: [email protected]
  Our team typically responds to general inquiries within 1–2 business days.

Order-Specific Questions

If you have questions about an existing order (e.g., tracking updates, delivery issues, return status), please include your order number in your message to help us assist you faster:

• Email: [email protected] (subject line: “Order Inquiry – [Your Order Number]”)
  Having your order number ready allows us to locate your details quickly and provide accurate updates.

Visit Us

If you’re in the Springfield area and want to connect with us in person, you’re welcome to visit our headquarters:

• Address: 414 Oak Avenue, Springfield, Illinois 915, United States of America
  Our team at this location can assist with in-person inquiries about our brand and craftsmanship (note: this is not a retail store—for jewelry purchases, please shop via our official site, www.jamesavern.com).

Online Contact Form

For a quick, structured way to share your needs, use the contact form on our website:

1. Navigate to www.jamesavern.com
2. Scroll to the bottom of any page and click “Contact Us” to access the form
3. Fill in your name, email address, subject line, and message
4. Submit—we’ll review your request and respond within 2 business days.

Response Times

• Email (General & Order Inquiries): 1–2 business days
• Online Contact Form: 2 business days or less
  We prioritize urgent requests (e.g., missing orders, damaged items) and will aim to respond faster whenever possible.

Additional Resources

Before reaching out, you may find answers to common questions in our online resources:

• FAQ Page: Visit www.jamesavern.com/faq for details on sizing, materials, returns, and more.
• Order Tracking: Check your order status anytime via www.jamesavern.com/track-order (enter your order number and email address).

We’re grateful for your interest in James Avery Artisan Jewelry—and we look forward to connecting with you.