Refund Policy for James Avery Artisan Jewelry

At James Avery Artisan Jewelry, we want you to love every piece you choose. If a jewelry item doesn’t meet your expectations, we offer a straightforward refund process for orders placed through our official website, www.jamesavern.com. This Refund Policy outlines the terms, conditions, and steps to request a refund.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:

  • The item was purchased directly from www.jamesavern.com (purchases from third-party retailers are subject to their respective refund policies).
  • The item is in original condition: unused, undamaged, and free of signs of wear (e.g., no scratches on metal, no missing stones, no altered engravings).
  • The item is returned with all original packaging, tags, certificates of authenticity (if applicable), and any accompanying materials (e.g., gift boxes, care cards).
  • The return is initiated within a reasonable timeframe after you receive the item (for guidance on timing, contact our team at [email protected]).

2. Non-Refundable Items

Certain items are excluded from our standard refund policy due to their custom or personalized nature. These include:

  • Custom-engraved jewelry: Items with personalized text, dates, or designs (unless the engraving contains a mistake caused by our team).
  • Made-to-order pieces: Jewelry crafted specifically to your specifications (e.g., custom-sized rings, one-of-a-kind charms).
  • Damaged or altered items: Items that have been worn, modified, repaired by a third party, or damaged due to improper care.

3. How to Request a Refund

Follow these steps to initiate a refund:

  1. Start the return process: Contact our customer service team via email at [email protected] with the subject line “Refund Request – [Your Order Number].” Include your order number, the name of the item(s) you wish to return, and a brief reason for the refund.
  2. Receive return instructions: Our team will respond with a pre-paid shipping label (to cover free return shipping, as part of our commitment to your convenience) and details on where to send the item.
  3. Ship the item back: Package the eligible item(s) securely with all original materials, attach the pre-paid label, and send it to the address provided by our team. We recommend keeping a copy of the shipping receipt for tracking purposes.
  4. We inspect the item: Once we receive your return, our team will verify that it meets the eligibility criteria (original condition, complete packaging). This inspection typically takes 1–2 business days.
  5. Refund approval and processing: If approved, we will issue a refund to your original payment method (e.g., credit card, debit card, or payment processor used at checkout).

4. Refund Processing Timeline

  • Inspection: 1–2 business days after we receive your returned item.
  • Refund initiation: Once approved, refunds are processed within 1–3 business days.
  • Funds availability: The time it takes for funds to appear in your account depends on your financial institution. Most banks or credit card issuers post refunds within 3–7 business days, but this may vary.

Note: We cannot speed up the bank processing time—if you do not see the refund after 7 business days, contact your bank or payment provider for updates.

5. Refund Amount

  • Standard refunds: You will receive a full refund of the item’s purchase price (excluding any applicable taxes, which will also be refunded if the item is eligible).
  • Shipping costs: Since we offer free shipping on all orders, no shipping fees are charged to you—so no shipping costs will be deducted from your refund.
  • Promotional discounts: If you used a discount code or participated in a promotion when purchasing the item, your refund will reflect the discounted price you paid (not the original retail price).

6. Issues with Refunds

If you encounter any problems with your refund (e.g., refund not processed, incorrect amount), contact our customer service team immediately:

  • Email: [email protected] (subject line: “Refund Issue – [Your Order Number]”)
  • Address: 414 Oak Avenue, Springfield, Illinois 915, United States of America

Include your order number, the date you requested the refund, and details of the issue—we will investigate and resolve it as quickly as possible.

7. Exchanges vs. Refunds

If you prefer to exchange an item (e.g., for a different size, style, or charm) instead of requesting a refund, contact our team at [email protected]. Exchanges follow a similar process to refunds, with free shipping for both the return and the new item (subject to availability).

We’re committed to making your refund experience as smooth as possible. If you have questions about this policy, reach out to our team—we’re here to help.