Shipping Policy for James Avery Artisan Jewelry

At James Avery Artisan Jewelry, we aim to make receiving your meaningful jewelry as seamless and convenient as possible. This Shipping Policy outlines the details of our shipping services, timelines, and policies for orders placed through our official website, www.jamesavern.com—including our commitment to free shipping on all orders.

1. Applicability & Free Shipping Benefit

  • Our shipping policy applies to all orders placed directly through www.jamesavern.com (orders from third-party retailers follow their respective shipping rules).
  • Free shipping on every order: No minimum purchase required—we cover all shipping costs for deliveries within the United States (including U.S. territories and possessions, such as Puerto Rico and Guam).
  • Shipping services are fulfilled via trusted carriers (e.g., USPS, FedEx, or UPS), selected based on delivery speed and reliability for your location.

2. Order Processing & Shipping Timelines

We work to get your jewelry to you quickly while upholding our craftsmanship standards. Here’s what to expect:

2.1 Order Processing Time

  • Most orders are processed within 1–2 business days of placement (processing does not include weekends or major U.S. holidays).
  • Custom or made-to-order items (e.g., engraved charms, personalized rings) may require additional processing time—specific timelines will be noted on the product page or communicated via order confirmation email.

2.2 Estimated Delivery Time

Once your order ships, delivery times vary by U.S. location:

  • Standard Delivery: 3–5 business days for most continental U.S. addresses.
  • Remote or Rural Areas: Delivery may take 1–2 extra business days due to carrier route constraints.
  • U.S. Territories & Possessions: Delivery typically takes 5–7 business days.

You will receive a shipping confirmation email once your order leaves our facility—this email includes a unique tracking number and a link to monitor your package’s progress via the carrier’s website.

3. Shipping Address Requirements

To ensure smooth delivery, please provide accurate and complete shipping information when placing your order:

  • Include your full name, street address (no P.O. boxes, unless specified as eligible by the carrier), apartment/unit number (if applicable), city, state, ZIP code, and phone number (for carrier contact if needed).
  • We cannot redirect packages to a new address once they have shipped. If you need to update your shipping address before your order ships, contact our customer service team immediately at [email protected] with your order number—we will do our best to adjust details if processing is still in progress.
  • Incorrect or incomplete addresses may cause delays, returned packages, or delivery failures. If a package is returned to us due to an invalid address, we will notify you via email to confirm a corrected address and reship (no additional cost to you) or process a refund (per our Refund Policy).

4. Order Tracking & Status Updates

  • Track your order online: Use the “Order Tracking” tool on www.jamesavern.com—enter your order number and the email address used to place the order to view real-time delivery status.
  • Carrier updates: The tracking link in your shipping confirmation email will direct you to the carrier’s site, where you can see details like package location, expected delivery date, and delivery confirmation.
  • Missing tracking information: If you do not receive a shipping confirmation within 3 business days of order placement (or within the noted processing time for custom items), contact us at [email protected]—we will investigate and share updates promptly.

5. Delays & Unforeseen Circumstances

While we strive for on-time delivery, some factors may cause delays beyond our control:

  • Severe weather (e.g., hurricanes, snowstorms) or natural disasters.
  • Carrier disruptions (e.g., labor shortages, route changes, peak holiday volumes).
  • Inventory shortages (we will notify you via email if an item is backordered and share revised shipping timelines).

We are not liable for delays caused by these circumstances, but our team will proactively communicate updates and assist with tracking or reshipment (if needed) as soon as possible.

6. International Shipping (If Applicable)

Currently, our free shipping service is limited to the United States and its territories. For international orders:

  • Contact our customer service team at [email protected] before placing an order to confirm eligibility, shipping costs, and estimated delivery times.
  • International orders may be subject to import duties, taxes, or customs fees—these are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for details before ordering.

7. Contact Us for Shipping Questions

If you have concerns about your order’s shipping status, delivery, or need help with address updates, reach out to us:

  • Email: [email protected] (subject line: “Shipping Inquiry – [Your Order Number]”)
  • Address: 414 Oak Avenue, Springfield, Illinois 915, United States of America

We’re here to ensure your James Avery jewelry arrives safely and on time—so you can start cherishing it as soon as possible